

Frequently Asked Questions (FAQ)
Click on the questions below to go to the answers.
I would like to take out a MyBuildingSpec registration but don't have a Paypal Account
I purchased a registration but haven't received my login details
I purchased some detail drawings but was unable to download them as the download page gave an error
How do I use the Apps to create a specification?
I am unable to copy and paste the specifications into my CAD program
I have forgotten my password / My password doesn't work
I cannot reset my password
I have forgotten my username
How can I change my password
I would like to take out a MyBuildingSpec registration but don't have a Paypal Account
It is not necessary to have a Paypal account to pay via the Paypal link. There is an option on the Paypal page that says "Don't have a PayPal account". Follow that link to pay by Debit or Credit card.
You should have received an email with your login details. Please check your spam / trash email folders in case your message has been accidentally diverted there.
I purchased some detail drawings but was unable to download them as the download page gave an error
- Even if you were unable to return from Paypal to the 'Successful Purchase' page on our website after purchasing, you should also have received an email from 'contact@mybuildingspec.com' with login details for accessing and downloading your drawings from our Download Login page.
- If you believe that you have not received your email, please check your 'spam' and 'deleted messages' folders for an email from 'contact@mybuildingspec.com'.
- Failing that, please contact us via our feedback form. We have a record of your purchase and can send you the link with your personal login information where you can access your drawings.
- More information on the 'Purchasing Drawings' page.
How do I use the Apps to create a specification?
- Have a look at the Quick Start Guide which gives information on how to use the Apps.
- There is also a video tutorial.
- There is also some information on how to use the more advanced features such as customising the specification on the Further Info Guide.
I am unable to copy and paste the specifications into my CAD program
Occasionally, pasting into some CAD programs can result in text with strange formatting, text being an unsuitable size or simply not appearing at all.
This can usually be solved by going via an intermediate Word Processor or Text Editor instead of copying and pasting directly into your CAD software.

- Windows
Paste the specification into a word processor like "WordPad" or a text editor such as "NotePad".
Select and copy the text again in WordPad or NotePad and paste into your CAD program.
- Mac
Copy the specification into the Mac text editor program "TextEdit".
Select and copy again in TextEdit and paste into your CAD program.
I have forgotten my password / My password doesn't work
Please use the Forgotten Password link (there is also a link on the login page). Just enter your email/username, then click the "Reset Password" button. You will then be emailed a new password.
I cannot reset my password
If you cannot reset your password using the password reset feature, you may be using the wrong username. In that case, please email us via the contact page with your name and contact details and we will email your username to you. Once you have received your username, you can use the password reset feature to have a new password emailed to you.
I have forgotten my username
Your username is the email address that you submitted to us when you registered (but not necessarily the same email as your Paypal Account).
Email us via the contact page with your name and contact details and we will email your username to you. If you have also forgotten your password, you can use the password reset feature to have a new password emailed to you (see previous question) once you have received your username.
How can I change my password
You can change your password on your "My Account" page when you are logged-in.
If you have lost your password, it can be reset by following these instructions.
Other queries
Please contact us with other queries regarding the website, apps, detail drawings or specifications etc.
To begin compiling your Building Specification with our App, start here: Specifications.